Privacy policy

PRIVACY POLICY Lumi Seoul Beauty (“Lumi Seoul”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, submit a review, or otherwise use our services. 1. WHO WE ARE Lumi Seoul Beauty is an online beauty and skincare retailer serving customers in Bangladesh. Privacy contact: Email: hello@lumiseoulbeauty.com Business address: Banasree, Rampura, 1219 2. INFORMATION WE COLLECT Depending on how you use our website, we may collect: Account information: - Name - Email address - Phone number - Account login and profile information Order and delivery information: - Customer name - Phone number - Email address - District, zone, area, postal code, and delivery address - Order items, quantities, prices, discounts, and delivery charges - Customer notes submitted during checkout - Order status and order history Customer communications: - Messages sent to our support team - Information provided when requesting order assistance - Product reviews, ratings, reviewer name, and related purchase information Technical and usage information: - Device, browser, operating system, and approximate technical information - Website pages visited and interactions with the website - Security, diagnostic, and error information collected by our hosting and service providers 3. HOW WE USE INFORMATION We may use personal information to: - Process and deliver orders - Contact you about your order or account - Provide customer support - Verify orders and prevent fraud, abuse, or misuse - Maintain customer accounts and order records - Process returns, refunds, complaints, and other customer-service requests - Display customer reviews where you choose to submit them - Improve our website, products, services, and customer experience - Send service-related communications - Measure website and marketing performance where you give permission - Comply with legal, regulatory, tax, accounting, and security obligations 4. CASH ON DELIVERY AND PAYMENT INFORMATION Our current checkout supports cash on delivery. We do not request or store full payment-card numbers through the website’s cash-on-delivery checkout. If payment methods are added in the future, payment information may be processed by the relevant payment provider under that provider’s privacy policy. 5. COOKIES AND LOCAL STORAGE Our website may use cookies, browser storage, or similar technologies to support essential website functions. These technologies may be used to: - Keep products in your shopping bag - Remember wishlist items - Maintain account or session functionality - Remember your marketing-consent choice - Improve security and website performance Optional marketing measurement technologies are used only where you provide consent. You may change your marketing preference using the privacy controls available on the website. 6. MARKETING MEASUREMENT If you allow optional marketing measurement, we may use Meta Pixel or similar tools to understand website visits, product interest, searches, cart activity, checkout activity, and campaign performance. You can decline optional marketing measurement. Checkout contact details are not intentionally included in browser marketing events. Third-party services may process information according to their own privacy policies. 7. WHEN WE SHARE INFORMATION We may share necessary information with: - Email and communication providers - Delivery and logistics providers - Payment providers, if payment methods are introduced - Professional advisers, auditors, insurers, or legal representatives where necessary - Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law - Buyers or successors involved in a business transfer, merger, or restructuring We do not sell personal information for money. 8. DATA SECURITY We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, database, or electronic transmission can be guaranteed to be completely secure. 9. DATA RETENTION We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, legal compliance, and record-keeping. Retention periods may vary depending on the type of information and our legal or operational requirements. 10. YOUR RIGHTS AND CHOICES Subject to applicable law, you may contact us to request: - Access to personal information we hold about you - Correction of inaccurate or incomplete information - Deletion of information where deletion is legally and operationally possible - Withdrawal of consent for optional marketing measurement - Information about how your data is used or shared - Help with account or communication preferences Some information may need to be retained to complete orders, prevent fraud, resolve disputes, maintain financial records, or comply with legal obligations. To make a privacy request, contact us at hello@lumiseoulbeauty.com. We may need to verify your identity before completing a request. 11. CHILDREN’S PRIVACY Our services are not intended for children who are unable to enter into a purchase or account relationship under applicable law. We do not knowingly request unnecessary personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate. 12. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, including social-media platforms, delivery services, payment providers, or brand websites. We are not responsible for the privacy practices, content, or security of third-party websites. Review their privacy policies before providing information. 13. INTERNATIONAL PROCESSING Some service providers may process or store information outside Bangladesh. Where this occurs, we take reasonable steps to use reputable providers and protect information in accordance with applicable requirements. 14. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. 15. CONTACT US For privacy questions, requests, or complaints, contact: Lumi Seoul Beauty Email: hello@lumiseoulbeauty.com Address: Business address: Banasree, Rampura, 1219